Refund policy

Our hygiene policy
Because our products are intimate items, we can’t accept returns on anything that has been opened or unsealed. This applies to toys, eye masks and wax play candles, and to experience boxes once any item inside has been opened. This is permitted under the Consumer Contracts Regulations 2013, which exempt sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

Changed your mind?
If you’re a UK consumer, you can cancel your order within 14 days of the day you receive it, as long as every item is unopened and still in its original sealed packaging. Contact us within 14 days of delivery, then you have a further 14 days to send the items back. Return postage for change-of-mind returns is your responsibility. We’ll refund the product price within 14 days of receiving the items back, or evidence that you’ve sent them, to your original payment method.

Faulty, damaged or wrong items
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, contact us and we’ll replace it or refund you, whether or not it’s been opened. We’ll cover any return postage. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.

Refunds
Approved refunds go back to your original payment method. If you haven’t seen yours after 10 working days, please get in touch.

Contact
For cancellations, returns or faulty items, use our contact page